The reason for business is to make money, and once engaged in the process, the usual trajectory for successful companies is expansion and growth. Today, it is hard to imagine being able to function in the market place without the use of information technology. For any company that is using computers, the need for desktop management is absolute.
The first and probably most used interconnecting use is the ubiquitous office electronic mail system. As soon as it is set up, it becomes extremely popular, and for good reason, it offers the fastest and surest communication method. And the fact that it can also eliminate a few meetings probably helps explain the popularity. Setting up a system that allows the employees to communicate with one another and their clients from anywhere and at anytime makes them much more productive and efficient. Information can be transmitted literally instantly to all employees simultaneously. Individuals who are on a trip, on holiday or sick can still get the information on mobile devices or at the latest when they first step back into their office.
One of the drawbacks to the new dependence on information technology is the cost of software and the licenses for multiple computer use. There is little a company can do as the programs need regular updating in order to stay current and to avoid security problems. The least expensive way to run a network is to have a central hub from which all the computers can be remotely cared for.
The business and employees benefit from the ability to stay in touch with and service clients and accounts from anywhere without traveling, and when they do have to travel, they remain in contact with the home office for support and direction. The gain from the technology, however, can be lost without qualified personnel dedicated to keeping it running smoothly. Most of us have computers at home, so a relative skill level in dealing with hardware and software is a common enough ability, but so too is the realization that sometimes these supposedly self installing programs do not exactly pan out. The software makers do their best, but there are simply too many possible installation configurations for them to anticipate all of them, and sometimes they cause conflicts. The time it takes to correct these conflicts can cost a lot of man hours, and if they occur at the wrong time, they could cost much more. When an employee has compatible computer setups at home and at the office, the temptation to take work home and bring the results back can be too hard to resist. This well meaning effort to give even more energy and effort to the company can also result in giving the company network malicious software that can wreak havoc on the system. Having professionals on staff to resolve these problems is a very valuable addition and can save the business from catastrophe.
One of the most insidious of ways company information systems networks become infected or otherwise disabled come from industrious employees themselves. Hard driving team members are tempted to take work home with them, where they use their home computers to add quality and value to the work, then they bring it back to the office. Unless they are unusually careful at home, there will likely come a time when the desktop management team will have to untangle the system from some malicious program that piggybacked in with some legitimate work via thumb drive.
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